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Airline agents tell us (anonymously) 17 things they'd say publicly to travelers if they didn't think it might get them fired--check it out http://www.msn.com/en-us/travel/news/airline-gate-agents-share-17-things-theyd-love-to-tell-travelers-but-cant/ar-BBBkz6O?li=BBnb7Kz&ocid=HPCDHP#page=1